Refund policy

RETURNS & REFUNDS POLICY

At SCRAP-JITSU, we take pride in the quality of our products and stand behind every order. Please review our Returns & Refunds Policy carefully before making a purchase.

Return Window

Return or refund requests must be initiated within 14 days of delivery. Requests submitted after this window will not be accepted.

Returns Eligibility

We accept returns for refund or store credit only. Exchanges are not offered.

To be eligible for a return, all of the following conditions must be met:

  • Items must be unworn, unwashed, and undamaged

  • Items must be returned in original condition with all original tags attached

  • Items must show no signs of wear, including but not limited to:

    • Odor (sweat, detergent, smoke, cologne, etc.)

    • Hair, lint, stains, or markings

Items that do not meet these conditions will not be refunded or credited — no exceptions.

How to Initiate a Return

To initiate a return or refund request, customers must email:

scrapjitsubrand@gmail.com

Your email must include:

  • Order number

  • Full name on the order

  • Email address used to place the order

  • Whether you are requesting a refund or store credit

Return requests that do not include the required information may be delayed or denied.

Return Shipping

  • SCRAP-JITSU does not cover return shipping costs

  • Customers are responsible for all return shipping expenses

  • We recommend using a trackable shipping service, as SCRAP-JITSU is not responsible for lost or delayed return packages

Return Processing

  • Once your return is received and inspected, it will be processed within 7–10 business days

  • If a returned item does not meet eligibility requirements, no refund or store credit will be issued

  • Items rejected due to condition may be returned to the customer at their expense

Incorrect Items

If you receive an incorrect item, please email scrapjitsubrand@gmail.com with the following information:

  • Order number

  • Full name on the order

  • Email address used to place the order

  • Clear photo of the incorrect item received

  • Photo of the packing list included with your order

Once confirmed:

  • SCRAP-JITSU will provide a prepaid return shipping label

  • The correct item will be shipped within 7–10 business days, subject to availability

Damaged or Defective Items

If your item arrives damaged or defective, please email scrapjitsubrand@gmail.com and include:

  • Order number

  • Full name on the order

  • Email address used to place the order

  • Clear photo(s) clearly showing the damage or defect

  • Indicate whether you prefer a refund or a replacement item

Approved claims will be processed within 7–10 business days, depending on availability.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

SCRAP-JITSU is not responsible for:

  • Orders shipped to an incorrect or incomplete address provided by the customer

  • Packages lost, delayed, or returned due to address errors

Any reshipment or replacement costs resulting from incorrect address information are the responsibility of the customer.

Final Notes

SCRAP-JITSU reserves the right to refuse any return that does not meet the conditions outlined in this policy. This policy applies to all purchases made through our website and is subject to change without notice.